:root{--bg:#f5f7fb;--panel:#fff;--text:#172033;--muted:#657089;--line:#e5e9f2;--blue:#1d4ed8;--blue2:#e8efff;--red:#b42318;--orange:#b54708;--green:#067647;--shadow:0 8px 30px rgba(18,31,53,.07)}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:14px}a{color:var(--blue);text-decoration:none}button,input,select,textarea{font:inherit}.topbar{height:66px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 24px;position:sticky;top:0;z-index:10}.brand{display:flex;align-items:center;gap:10px;font-weight:800;color:var(--text);font-size:18px}.brandmark{width:34px;height:34px;display:inline-grid;place-items:center;background:var(--blue);color:#fff;border-radius:9px;font-weight:900}.orgname{margin-left:34px;color:var(--muted)}.userbox{margin-left:auto;display:flex;align-items:center;gap:10px}.role{font-size:12px;background:#eef2f7;padding:4px 7px;border-radius:999px}.linkbutton{border:0;background:none;color:var(--blue);cursor:pointer}.app-shell{display:grid;grid-template-columns:220px 1fr;min-height:calc(100vh - 66px)}.sidebar{background:#fff;border-right:1px solid var(--line);padding:20px 12px;display:flex;flex-direction:column;gap:5px}.sidebar a{padding:10px 12px;color:#33415c;border-radius:8px;font-weight:600}.sidebar a:hover{background:#f1f5fb}.sidebar .primary-nav{background:var(--blue2);color:var(--blue);margin-bottom:6px}.main{padding:28px;min-width:0}.pagehead{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:20px}.pagehead h1{font-size:28px;margin:0 0 4px}.pagehead p{margin:0;color:var(--muted)}.eyebrow{text-transform:uppercase;letter-spacing:.08em;color:var(--muted);font-size:11px;font-weight:800}.btn{display:inline-flex;align-items:center;justify-content:center;border:1px solid #cfd6e3;background:#fff;border-radius:8px;padding:9px 13px;color:#23314c;font-weight:700;cursor:pointer}.btn:hover{background:#f8fafc}.btn-primary{background:var(--blue);border-color:var(--blue);color:#fff}.actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.card{background:var(--panel);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);padding:20px}.card h2{margin:0 0 14px;font-size:17px}.cardhead{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.cardhead h2{margin:0}.section-gap{margin-top:22px}.grid-2{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(320px,1fr);gap:20px}.kpis{display:grid;grid-template-columns:repeat(4,minmax(140px,1fr));gap:14px;margin-bottom:20px}.kpi{background:#fff;border:1px solid var(--line);border-radius:11px;padding:16px;box-shadow:var(--shadow)}.kpi span{color:var(--muted);font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.05em}.kpi strong{display:block;font-size:28px;margin-top:5px}.list{display:flex;flex-direction:column}.listrow{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:13px 2px;border-bottom:1px solid var(--line);color:var(--text)}.listrow:last-child{border-bottom:0}.listrow small,.contact small,.staff small{display:block;color:var(--muted);margin-top:3px}.rowright{display:flex;align-items:center;gap:10px}.badge{display:inline-flex;border-radius:999px;padding:3px 7px;font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.03em;background:#eef2f7;color:#475467}.badge.big{font-size:12px;padding:6px 10px}.badge.high{background:#fff4e8;color:var(--orange)}.badge.urgent{background:#ffebe9;color:var(--red)}.badge.low{background:#eef9f3;color:var(--green)}.status{color:var(--muted);font-size:12px}.queuegrid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.queuegrid a{border:1px solid var(--line);border-radius:10px;padding:14px;color:var(--text);background:#fafcff}.queuegrid strong{font-size:26px;display:block}.queuegrid span{color:var(--muted)}.notice{border-left:3px solid var(--blue);padding:7px 10px;margin:8px 0;background:#f8faff}.notice p{margin:4px 0;color:var(--muted)}.empty{color:var(--muted);padding:12px 0}.filterbar,.searchline{display:flex;gap:8px;margin-bottom:14px}.filterbar input{flex:1;min-width:240px}.filterbar select{min-width:130px}.filterbar input,.filterbar select,.searchline input,input,select,textarea{border:1px solid #cfd6e3;border-radius:8px;padding:9px 10px;background:#fff;color:var(--text)}input:focus,select:focus,textarea:focus{outline:2px solid #b9ccff;border-color:var(--blue)}.tablewrap{background:#fff;border:1px solid var(--line);border-radius:12px;overflow:auto;box-shadow:var(--shadow)}table{border-collapse:collapse;width:100%}th,td{text-align:left;padding:12px 13px;border-bottom:1px solid var(--line);vertical-align:top}th{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);background:#fbfcfe}td small{display:block;color:var(--muted);margin-top:3px}.nowrap{white-space:nowrap}.form-card{max-width:920px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.field{display:flex;flex-direction:column;gap:6px}.field label{font-weight:700;font-size:13px}.field input,.field select,.field textarea{width:100%}.field select[multiple]{min-height:120px}.span-2{grid-column:span 2}.suggestion{margin:15px 0;background:#edf4ff;border:1px solid #cddcff;color:#264c9e;padding:10px;border-radius:8px}.form-card>.actions{margin-top:18px}.error{color:var(--red)}.message-body{font-size:16px;line-height:1.6;padding:12px 0 18px;border-bottom:1px solid var(--line)}.meta{display:grid;grid-template-columns:95px 1fr;gap:8px 12px}.meta dt{color:var(--muted);font-weight:700}.meta dd{margin:0}.detail-grid .card{min-height:300px}.inline-status{display:flex;gap:8px;margin-bottom:14px}.noteform{display:grid;gap:8px;margin-bottom:20px}.timeline{border-left:2px solid #dde3ed;margin-left:7px;padding-left:18px}.timeline-item{position:relative;padding:0 0 18px}.timeline-item .dot{position:absolute;left:-24px;top:4px;width:10px;height:10px;border-radius:50%;background:var(--blue);border:2px solid #fff;box-shadow:0 0 0 1px #cbd5e1}.timeline-item p{margin:4px 0}.timeline-item small{color:var(--muted)}.contactlist{max-height:650px;overflow:auto}.contact{display:flex;justify-content:space-between;gap:16px;border-bottom:1px solid var(--line);padding:11px 0}.contact>div:last-child{text-align:right}.stack p{display:flex;flex-direction:column;gap:5px;margin:0 0 12px}.stack label{font-weight:700}.agenda-item{display:grid;grid-template-columns:75px 1fr;gap:14px;padding:13px 0;border-bottom:1px solid var(--line)}.agenda-item time{font-weight:800;font-size:16px}.agenda-item time small{display:block;font-size:11px;color:var(--muted)}.agenda-item p{margin:5px 0;color:var(--muted)}.staffgrid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px}.staff{display:flex;align-items:center;gap:10px;padding:12px;border:1px solid var(--line);border-radius:9px}.presence{width:11px;height:11px;border-radius:50%;background:#8a94a6}.presence.in,.presence.remote{background:#12b76a}.presence.out,.presence.dnd{background:#f04438}.presence.meeting,.presence.lunch{background:#f79009}.bars{display:grid;gap:12px}.barrow{display:grid;grid-template-columns:150px 1fr 45px;gap:10px;align-items:center}.bar{height:10px;border-radius:999px;background:#edf1f6;overflow:hidden}.bar i{display:block;height:100%;background:var(--blue);border-radius:999px}.flashstack{margin-bottom:14px}.flash{background:#eaf8f0;border:1px solid #bfe6cf;color:#176b42;padding:10px 12px;border-radius:8px}.toast{position:fixed;right:22px;bottom:22px;max-width:360px;background:#172033;color:#fff;padding:14px 16px;border-radius:10px;box-shadow:0 12px 40px rgba(0,0,0,.25);z-index:100}.auth-shell{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 20% 10%,#e2eaff,transparent 35%),#f6f8fb}.login-card{width:min(430px,100%);background:#fff;border:1px solid var(--line);border-radius:16px;padding:30px;box-shadow:var(--shadow)}.login-logo{display:flex;align-items:center;gap:10px;font-size:20px}.login-card h1{font-size:24px;margin:24px 0 5px}.muted{color:var(--muted)}@media(max-width:960px){.app-shell{grid-template-columns:1fr}.sidebar{position:sticky;top:66px;z-index:9;flex-direction:row;overflow:auto;border-right:0;border-bottom:1px solid var(--line);padding:8px}.sidebar a{white-space:nowrap}.main{padding:18px}.grid-2{grid-template-columns:1fr}.kpis{grid-template-columns:repeat(2,1fr)}.orgname{display:none}.userbox .role{display:none}}@media(max-width:620px){.topbar{padding:0 12px}.userbox>span{display:none}.main{padding:12px}.pagehead{align-items:stretch;flex-direction:column}.kpis{grid-template-columns:1fr 1fr}.form-grid{grid-template-columns:1fr}.span-2{grid-column:auto}.filterbar{display:grid;grid-template-columns:1fr 1fr}.filterbar input{grid-column:1/-1;min-width:0}.staffgrid{grid-template-columns:1fr}.contact{flex-direction:column}.contact>div:last-child{text-align:left}.barrow{grid-template-columns:90px 1fr 32px}.queuegrid{grid-template-columns:1fr}}
.codebox{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;background:#f7f9fc;border:1px solid var(--line);border-radius:8px;padding:12px;overflow-wrap:anywhere;margin:10px 0 14px}

.mapping-form{display:grid;grid-template-columns:minmax(100px,1fr) minmax(140px,1fr) auto;gap:8px;align-items:center}.mapping-form input{min-width:0;width:100%}@media(max-width:620px){.mapping-form{grid-template-columns:1fr}.mapping-form .btn{justify-self:start}}
.live-call-card{border-top:3px solid #12b76a}.live-dot{display:inline-flex;align-items:center;gap:6px;color:var(--green);font-size:12px;font-weight:800}.live-dot i{width:8px;height:8px;border-radius:50%;background:#12b76a;box-shadow:0 0 0 4px rgba(18,183,106,.12)}.flat-table{box-shadow:none;border-radius:8px}.call-warning{max-width:700px}.vodia-filter{justify-content:flex-start}.vodia-filter select{min-width:190px}